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FAQ's

Covid-19

We’re working to reschedule as many events as we can as quickly as possible. If you haven’t heard any news regarding your upcoming show, we ask for your patience – we will be in touch as soon as we have a confirmed rescheduled date. Once we have more information you will be contacted by your ticket vendor. All tickets remain valid for the rescheduled show dates and refunds are available at point of purchase if you can no longer make the new date.

The Columbo Foundation

The Columbo Foundation supports causes that are close to our hearts. At the moment we’re working in conjunction with Camden Music Trust, a charity that provides high quality musical opportunities for over 5,000 Camden school children every year.

We ask all people on the guest list to donate £3 on entry, which will go directly to the Foundation.

Lost property

Please call the venue after 6pm or e-mail [email protected]

Dress code

There’s no dress code here, wear what you like!

Cloakroom

We have a cloakroom downstairs where you can leave coats and bags.

Bookings

For group bookings for our club nights or private hire, please head over to the Party Bookings page and fill out an enquiry form, or email [email protected]

 

ID

All shows are 18+. Everyone who comes to the venue must carry a valid form of ID. We only accept passports/national I.D’s and driving licenses.

Ticket prices

Ticket prices will be stipulated on the event listings on the What’s On page.

Ticket support

Please contact the ticket outlet you purchased from directly with any enquiries. Standing and restaurant tickets are always non-refundable.

For sold out shows, we usually hold back a few tickets on the door. If you missed out on purchasing tickets, you can try at the venue from 7pm on the day of the show.

Restaurant Tickets

All restaurant tickets are sold online via the what’s on page. If you have a General Admission ticket and would like to upgrade to a restaurant ticket, please fill out the enquiry form on the restaurant page.

Restaurant reservations are available for a non-refundable deposit of £20 per person, which is redeemed against your bill on the evening. You can book a table along with your ticket on our main vendor TicketWeb.

Set times

Set times are always subject to change for one reason or another right up until the day of the event, but live music usually starts an hour after doors open. All of our bar and restaurant staff will know the set times once you enter the building so feel free to ask.

Safe space policy

Everyone’s welcome at The Jazz Cafe, but if someone is making you uncomfortable or you feel they don’t share our values of respect, just let one of our staff know so we can resolve any problems.

Accessibility

Our venue is wheelchair accessible, unfortunately our restaurant is not. If you’d like to join us your carer will get free entrance, just purchase a General Admission ticket for yourself and then email the name of your carer to [email protected] and we will put them on the guest list. If you have trouble standing for long periods of time just let a manager know upon arrival and we will provide a chair by the side of the stage.

Careers

Head here for our latest job vacancies.

Press

For press enquiries please contact [email protected]

Privacy Policy

Here at The Jazz Cafe, we take your privacy very seriously. If you would like to find out more, please read our Privacy Policy here.