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FAQ's

COVID-19 venue precautions

All our staff are taking regular lateral flow tests, the venue will undergo a deep clean before every show, we have multiple hand sanitation stations around the venue and our ventilation system provides advanced air circulation.

COVID-19 Entry Policy

Following the latest government announcement please note:

• Live shows: A COVID pass is not required for our live shows. We still kindly ask that you take a test within 48 hours of the show as a precaution if you can.

• Clubnights: A COVID pass is required for our clubnights on Fridays, Saturdays and New Years. This can easily be accessed through the NHS app if you have completed a full course of vaccinations or if you have tested negative for coronavirus within the last 72 hours.

We kindly ask the following from our guests before arriving at the venue:

• Where possible, please take a free lateral flow test within 48 hours of the show. These can be ordered for free on gov.uk or collected from most pharmacies. If you’ve had a positive result, please stay at home.

• If you have any symptoms of COVID or feel unwell, please stay at home

• If you’ve been in contact with anyone who has tested positive for COVID, you should be self-isolating.

We appreciate your understanding and cooperation here as we try to keep the live music industry open and look forward to welcoming you to the venue.

Crowd funder

We’d like to thank everyone who contributed to our crowd funder so far.

If you would like to redeem your reward, please email [email protected] with details of the show you’d like to attend.

Please note, due to limited seating, we will not be able to accommodate all requests for our fully-seated shows.

Ticket prices

Ticket prices per person can be found on the event listings on the What’s On page.

Tickets for tables can be bought in groups of 2 or 4 depending on the table you select.

Restaurant tables are purchased with a non-refundable deposit of £20 per person, which is redeemed against your bill at the end of the show.

Ticket support

If you have general admission tickets and would like to upgrade to a restaurant table, you can make an enquiry at [email protected]

For any other queries, please contact the ticket outlet you purchased from directly. If you purchased tickets via our website, please visit the ticketweb customer enquiries page here: https://help.ticketweb.co.uk/.

Tickets are non-refundable.

Doors and set times

If you’re eating with us, your table will be available from doors until the end of the show.

Live music usually starts an hour after doors open but this is subject to change. All of our bar and restaurant staff will know the set times once you enter the building so feel free to ask.

ID

All shows are 18+. Everyone who comes to the venue must carry a valid form of ID. We only accept passports/national I.D and driving licenses.

Dress code

There is no dress code at The Jazz Cafe.

Cloakroom

Our cloakroom is available for £2.50 per item. Both cash and card payments accepted.

Lost property

Please e-mail [email protected] for any missing items.

If an item is found in the venue or left in the cloakroom and not collected, we will store the item for a maximum of 30 days.

Accessibility + carer tickets

Although our venue is wheelchair accessible, our mezzanine restaurant is not.

If you’d like to join us and need a carer to accompany you, please purchase a General Admission ticket for yourself and then email the name of your carer to [email protected] – they’ll receive a complimentary ticket to join you on the night.

For restaurant tables, please book your chosen show and let us know what table you’ve booked. We’ll deduct the cost your carer’s seat off your bill on the night. Please note tables 18 to 23 and Bar Tables 1, 2 and 3 offer higher, bar-style seating and may not be appropriate for those with certain disabilities.

If you have trouble standing for long periods please let a member of staff know on arrival and we will provide a chair for you. Please arrive as early as possible so that we can get a spot as close to the stage as possible for you.

Careers

Head here for our latest job vacancies.

Safe space policy

Everyone’s welcome at The Jazz Cafe, but if someone is making you uncomfortable or you feel they don’t share our values of respect, just let one of our staff know so we can resolve any problems.

Privacy policy

Please read our Privacy Policy here.

Press

For press enquiries please contact:

[email protected]