FAQs

Ticket prices

Ticket prices per person can be found on the event listings on the What’s On page.

Tickets for tables can be bought in groups of 2 or 4 depending on the table you select.

Restaurant tables are purchased with a non-refundable deposit of £20 per person, which is redeemed against your bill at the end of the show.

Ticket support

If you have general admission tickets and would like to upgrade to a restaurant table, please book your preferred table and email us your original order number at [email protected].

If you purchased tickets via our website, please visit the ticketweb customer enquiries page for any further queries: https://help.ticketweb.co.uk/.

If you need help with a booking made through a third party vendor such as SEE Tickets, Dice or Eventim, you will need to contact them directly.

Tickets are non-refundable.

Doors and set times

If you’re eating with us, your table will be available from doors until the end of the show.

Live music usually starts an hour after doors open but this is subject to change. All of our bar and restaurant staff will know the set times once you enter the building so feel free to ask.

ID

All shows are 18+. Everyone who comes to the venue must carry a valid form of ID. We only accept passports/national I.D and driving licenses.

Dress code

There is no dress code at The Jazz Cafe.

Cloakroom

Our cloakroom is available for £2.50 per item. Both cash and card payments accepted.

Lost property

Please e-mail [email protected] for any missing items.

If an item is found in the venue or left in the cloakroom and not collected, we will store the item for a maximum of 30 days.

Accessibility + carer tickets

Accessibility:

We welcome everyone of all abilities to our venue and will do our best to accommodate any guest but please note there may be certain limitations on our accessibility. We recommend reaching out to us at [email protected] so that we can best try to accommodate your needs.

There is one step to enter the venue, and we have a ramp available which our door team will assist in putting in place when required.

We have an area for wheelchair users to the right hand side of the stage when facing, with an accessible toilet right beside it. Due to the nature of the venue’s layout, we recommend arriving as early as possible as there is no dedicated access route – a member of our team will happily escort you there. Please note, your view of the stage may be restricted depending on how the band are set up.

Please note that there is currently no lowered bar access.

Companion/Personal Assistant Tickets:

If you would like a carer or PA to accompany you for the night, please purchase a general admission ticket for yourself and email their name to [email protected] – they’ll receive a complimentary ticket.

Please note our restaurant is not wheelchair accessible. If you require a companion/PA at your table, please let us know the table number and show you’ve booked – the cost of your ticket will be redeemed against your bill on the night. Please note you cannot exceed the maximum number of seats on your table by bringing a companion/PA.

As a small music venue in an old building there are challenges in making our venue accessible to all. As we continue to try and improve on how we assist our guests, we greatly appreciate any feedback on our access provisions via [email protected]. Thank you.

Careers

Head here for our latest job vacancies.

Safe space policy

Everyone’s welcome at The Jazz Cafe, but if someone is making you uncomfortable or you feel they don’t share our values of respect, just let one of our staff know so we can resolve any problems.

Privacy policy

Please read our Privacy Policy here.

Press

For press enquiries please contact:

[email protected]

For anything not covered by the queries above, please contact [email protected]